We hope you love every Stella Vita purchase. If something is not right, eligible items may be returned within 30 days of confirmed delivery. Contact support@shopstellavita.com before sending anything back so we can provide return instructions and confirm eligibility.
Return condition
Items must be unworn, unwashed, unaltered, and free of fragrance, makeup, deodorant, pet hair, or other signs of wear. Original tags must remain attached. Shoes must be returned in their original, undamaged box placed inside protective packaging.
Final sale and exclusions
Items marked final sale, gift cards, intimate apparel, earrings, and merchandise discounted 50% or more are not returnable unless received damaged or incorrect. Shipping charges are non-refundable. Customers are responsible for return shipping unless the return is due to our error.
Refunds and exchanges
After an approved return is received and inspected, refunds are issued to the original payment method. Please allow 5–10 business days after processing for your bank to post the credit. For the fastest exchange, place a new order for the desired size or color and return the eligible original item. Availability cannot be reserved.
Damaged or incorrect items
Contact us within seven days of delivery with your order number and clear photos of the item and packaging. Do not wear, wash, or discard the item before we respond. We will review the issue and provide the appropriate next step.